The statement below covers the following companies that operate together using a shared data platform: Qest International Ltd, Scenarworld Ltd, Natural Health Solutions Ltd and Vitalhealth Foundation.
We respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. We will protect your data. We do not and will not sell your data to third parties.
Information Collection and Use
For a better experience while using our service, we may require you to voluntarily provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Why We Need It
We need to know your basic personal data in order to provide you with an accurate recommendation for your personal and business circumstances. We will not collect any personal data from you we do not need in order to provide the services to you.
For processing of data to be lawful under GDPR we use;
(a) Consent: the individual has given clear consent for us to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
© Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
(d) Legitimate interests: the processing is necessary for yours or our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
How We Use Personal Information
We use the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your agreements, new products or services available, and other types of updates.
We use the data for the following purposes:
1. Providing our services
2. Communication, Marketing and Advertising
3. Business Operations
4. Customer Support
How We May Share Personal Information
We do not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
(b) Credit Reference Agency
© Third-Parties – As outlined below.
We use a variety of third-party vendors to carry out services like website management and hosting, and email communications. We only share your personal data as necessary. We will complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these third parties but only for the purpose of performing services on our and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes.
We may employ third-party companies and individuals due to the following reasons;
(a) to facilitate our service;
(b) to provide the service on our behalf
(c) to perform service-related services;
or (d) to assist us in analysing how our service is used
We want to inform our service users that these third parties have access to your personal information. The reason is to perform tasks assigned to them on our behalf. However they are obligated not to disclose or use the information for any purpose.
Our independent third party review partner, Cusrev
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
(a) you can ask us for a copy of the personal information we hold about you;
(b) you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
© in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
(d) you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting firstname.lastname@example.org. We will respond to your request as soon as possible but certainly within 30 days.
We want to inform you that whenever you visit our website, we collect information that your browser sends us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our service that you visit, date and time of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our websites use these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some of our web services.
Your Communication, Marketing and Advertising Preferences
If the information we hold is personal data, we will initially require you to opt-in to receive our marketing. If the information we hold is corporate data, you will be given the opportunity to opt-out of marketing communications.
We are have a mix of business and personal clients, including individuals who consult us in both contexts. If we have communicated to you using your personal details rather than commercial, please contact us directly via email@example.com.
You can opt out of receiving direct marketing communications from us by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, information about current or past transactions, data breaches or other significant information.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security as no security system is impenetrable.
Links to Other Sites
We host clinical practice for several health practitioners and manage some of the correspondence with you. Our databases only hold normal contact data and transactional history necessary to contact you and maintain commercial records. Clinical case histories are either stored as hardcopy, scanned onto local computers (not available online) or inside secure software controlled by the practitioner themselves. Please consult your practitioner if you are concerned about how they store case history information or scan results.
Our services are not directly addressed to persons under the age of 18. In cases where a practitioner in our centre offers services to a person under 18, the data stored on our database is limited to the name of the child and relationship to the parents who are considered our client, in case of product purchases, or the practitioner’s client, in the case of consultations.
We use data to respond to customer enquiries and to provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.